Terms & Conditions

Last updated: 2026-10-20

These Terms and Conditions ("Terms") govern your use of www.ereinc.com (the "Site") and your purchase, rental, calibration, repair, or use of equipment and services from Environmental Remediation Equipment Inc. (E.R.E. Inc.) ("ERE", "we", "us"), 8605 rue Champ d'Eau, St-Léonard, QC H1P 3B8, Canada. By using the Site, requesting a quote, placing an order online, submitting a purchase order, signing a quote, or accepting delivery from ERE, you agree to these Terms.

1. Quotes and Pricing

Requesting a quote on the Site is free and creates no obligation for either of us. Written quotes from ERE are valid for thirty (30) days from the date issued, unless otherwise specified on the quote itself. Quotes are based on the information you give us; if it is incomplete or changes, we may revise the quote.

All prices are quoted in Canadian dollars (CAD) and are exclusive of applicable federal and provincial taxes, freight, insurance, customs duties, and brokerage fees. Pricing on quotations supersedes pricing on websites, printed catalogs, or prior correspondence. ERE reserves the right to update pricing prior to order acceptance to reflect changes in supplier costs, currency exchange, or product availability.

2. Orders and Acceptance

A binding order is formed when ERE issues a written sales order confirmation, sales invoice, or rental contract referencing the purchaser's order. ERE may decline or limit any order at its discretion, including for credit, inventory, regulatory, or end-use reasons. Special-order, non-stock, and custom-configured items (including custom filter bag dimensions, custom filtration housings, and made-to-order remediation systems) are non-cancellable and non-returnable once ERE has issued the supplier purchase order. Standard catalog items follow the Returns provisions below.

Online orders. Some products can be bought directly at checkout on the Site. Placing an online order is an offer to buy; we accept it when we confirm it by email or ship it. We may refuse, limit or cancel an online order, for example for stock, pricing or description errors, or if we cannot verify the buyer. If we cancel after you paid, we refund you in full. If a price or description on the Site is clearly wrong, we are not bound by it: we will tell you, and you may confirm at the correct price or cancel.

3. Terms of Payment

Terms of payment are Net 30 days with established credit. We also accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards; online orders are paid by card at checkout. Invoices not paid within terms may accrue interest at 1.5% per month (19.56% per annum) on overdue balances. Customers without established credit may be required to prepay or provide a deposit prior to shipment. Applicable taxes (GST, QST, HST, PST) are added to all invoices based on the ship-to province.

4. Shipments

Freight is F.O.B. Montreal (E.R.E. Inc.). Appropriate charges (such as freight and insurance if specified) will be added to your invoice. These charges are determined (at time of shipment) by:

• Product plus packaging weight
• Overall package dimensions

Risk of loss and title pass to the purchaser when goods are delivered to the carrier at ERE's Montreal facility. Please inspect deliveries on arrival and report visible damage to the carrier and to us right away. Refer to the Shipping Terms for lead times, carrier handling, damage claims, and rental logistics.

5. Returns

Any returns must be made within 30 days of purchase. A 25% re-stocking fee will be applied, unless the product is under warranty and must be returned due to a manufacturer defect. A return authorization number must be issued: please contact customer service at 1-888-287-3732 before returning. Items must be returned in original packaging, unused, and complete with all accessories, manuals, and calibration certificates where applicable. Return freight is the responsibility of the purchaser. Used, opened, calibrated-to-order, special-order, or hygiene-sensitive items are not eligible for return. See also our Refund Policy.

6. Warranties

Equipment sold by ERE carries the manufacturer's warranty for the period and scope specified by the original manufacturer. ERE passes through manufacturer warranties to the purchaser and will coordinate warranty claims, repairs, and replacements with the manufacturer on the purchaser's behalf. ERE's own-brand products are warranted as stated in the documentation delivered with the product. Calibration services performed by ERE are warranted to meet the calibration tolerances stated on the issued certificate at the time of release; calibration warranty does not cover drift, damage, or recalibration intervals after release. Rental equipment is supplied in operational, calibrated condition as documented on the rental dispatch; the renter is responsible for proper use during the rental period.

To the extent permitted by law, ERE gives no other warranty, express or implied. Nothing in these Terms limits a warranty that the law does not allow us to exclude.

7. Product Information

Specifications, images, datasheets and descriptions on the Site come largely from the manufacturers and are provided for guidance. Images are illustrative, and makers may update their products. Before you order, confirm that the specification meets your needs. ERE's written quote or order confirmation prevails over anything on the Site.

8. Customer Responsibilities

Selection of equipment for a specific application, calibration interval, intended use, and end-result is the responsibility of the purchaser. ERE provides technical guidance and equipment specifications in good faith, but the purchaser is responsible for verifying suitability for the intended environment, project conditions, applicable regulations, and operator training. Operators must read manufacturer instruction manuals and follow all safety procedures, certifications, and applicable workplace safety regulations (including CSA, CCOHS, and CNESST requirements as applicable).

9. Compliance and Dangerous Goods

Certain equipment supplied by ERE (including lithium-ion battery-powered instruments, calibration gas cylinders, certain remediation chemicals, and pressurized components) is classified as dangerous goods for transport under the Transportation of Dangerous Goods Regulations (TDG, Canada) and IATA. ERE will declare and document dangerous goods shipments in accordance with applicable regulations. The purchaser is responsible for compliance with all applicable import, export, end-use, environmental, and disposal regulations at the destination.

10. Rentals

Each rental is also governed by the rental contract ERE issues for it. If the rental contract and these Terms conflict, the rental contract prevails for that rental.

11. AI Assistant and Specialist Advice

The Site offers an AI chat assistant and AI-assisted phone and after-hours help, alongside our human specialists. AI answers are general information and may be incomplete or wrong. They are not a quote, an offer, a commitment on price or availability, or professional or engineering advice. Only a written quote or order confirmation from ERE binds us. Advice from our specialists is given in good faith on the information you provide; the final choice of equipment remains yours (section 8).

12. Using the Site

Do not use the Site unlawfully, interfere with its operation, attempt unauthorized access, or scrape it in bulk. We may suspend access for breach of these Terms. How we handle personal information, including what you tell us in quotes and chats, is described in our Privacy Policy.

13. Intellectual Property

All trademarks, product photography, written specifications, catalog content, technical drawings, and proprietary documentation supplied by ERE remain the property of ERE or the respective manufacturers. The purchaser may use ERE-supplied materials internally for the purpose of operating, maintaining, and reordering equipment. Reproduction, republication, or commercial redistribution of ERE content (including the ERE website, technical bulletins, Field Notes blog, and the Sampson™ filtration brand) requires prior written consent. The Site links to third-party content, such as maker catalogues and datasheets; we do not control it and are not responsible for it.

14. Limitation of Liability

Except as required by applicable law, ERE's total aggregate liability under any order, sale, rental, repair, or service shall not exceed the amount paid by the purchaser for the specific equipment or service giving rise to the claim. ERE shall not be liable for indirect, incidental, consequential, special, or punitive damages, including without limitation lost profits, lost data, project delays, environmental remediation costs beyond the equipment value, or third-party claims, regardless of the legal theory of recovery. Some jurisdictions do not allow these limitations; in such jurisdictions, ERE's liability is limited to the maximum extent permitted by law. Nothing in these Terms excludes liability for gross or intentional fault, for bodily injury, or for anything the law does not allow us to exclude or limit.

15. Indemnity (Business Customers)

If you are a business customer, you will indemnify ERE against third-party claims and related reasonable costs arising from your misuse of the products, your use of them in an unsuitable application, or your breach of these Terms, except to the extent ERE caused the loss.

16. Force Majeure

ERE shall not be liable for any delay or failure in performance arising from causes beyond its reasonable control, including without limitation acts of God, weather, fires, floods, labor disputes, strikes (including postal and carrier strikes), government actions, pandemics, supplier failures, transportation disruptions, or shortages of materials. In such events, ERE will use reasonable efforts to notify the purchaser and resume performance as soon as practicable.

17. Consumers

If you buy as a consumer, nothing in these Terms limits the rights you have under the Québec Consumer Protection Act or any other law that cannot be waived.

18. Governing Law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles. The parties consent to the exclusive jurisdiction of the courts of the Province of Quebec, sitting in the judicial district of Montreal, for any dispute arising from or related to these Terms or any transaction between the parties, subject to any non-waivable right of a consumer to sue where they live. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. Changes to Terms

ERE may update these Terms at any time by posting the revised version on www.ereinc.com. The "Last updated" date at the top of the page reflects the most recent change. Continued use of ERE services, or placement of new orders, after the effective date of any change constitutes acceptance of the revised Terms. Changes do not affect a quote or order already accepted in writing. Material changes will be communicated to active credit accounts in advance where reasonable.

20. General

• Entire agreement. These Terms, the Shipping Terms, the Refund Policy, and any accepted quote, order confirmation, rental contract or credit agreement are the whole agreement between us on their subject. If they conflict, the accepted quote or other written agreement prevails for that order.
• Severability. If a provision is found unenforceable, the rest stays in force.
• No waiver. Not enforcing a right is not giving it up.
• Language. These Terms are published in French and in English. Both versions are equally authoritative.

21. Contact

Questions about these Terms may be directed to ERE customer service at 1-888-287-3732 or sales@ereinc.com. Mail correspondence may be sent to: Environmental Remediation Equipment Inc., 8605 rue Champ d'Eau, St-Léonard, QC H1P 3B8, Canada.